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General FAQ

Here you will find answers to some common questions presented to our office. If you have a question that is not listed here, please call our office at 505-277-3361 and we will be happy to assist you.

 What steps should take if I have a complaint regarding a grade in a class or how a professor treats me?

Does the Dean of Students Office offer short-term loans?

Where can I learn about Tuition Refunds?

What should I do if I am absent from class?

What if I am not doing well in class?

During the "last day to drop from a course with Dean's approval," how do I drop my class?

What happens if I drop/withdraw?

How do I get permission to "enter a closed class" or "take a course as audit?"

How do I register, add, drop, or withdraw from classes?

Can I get permission to register/add a class after the deadline?

How do I get an "incomplete?"

What if I cannot get into LoboWeb?

I have been or will be deployed by the military. What do I do about my classes and tuition?

How do I get on the Dean's List/where do I get a copy of the Dean's List?

Where can I get a letter verifying that I am a full-time student, or a letter verifying my GPA for a "good student discount"?

What if I need to get an emergency message to a student?

Is there a campus lost and found?



What steps should take if I have a complaint regarding a grade in a class or how a professor treats me?

  • First and foremost, students should discuss any issue with their professor, followed by the Department Chair if unsatisfied with the professor’s decision. If the issue is still unresolved, additional appeals can be made to the Dean of the College, and as a last resort, the Provost.

  • For specific guidelines regarding a complaint or issue, please refer to the "Academic Dispute Procedures" (Article 2 in the "Student Grievance Procedures") listed in the Student Handbook.  

  • Graduate students should follow the procedures outlined in the Graduate Student Grievance Procedures listed in the online Student Handbook.

  • Visit the Dean of Student's Office for help with this process.

Does the Dean of Students Office offer short-term loans?

  • You can apply for a loan in the Dean of Students Office if you meet the following requirements:
    • 2.0 GPA
    • No other short term loans
    • Are not a UNM part or full-time employee with benefits
    • Meet the enrollment qualifications as described in the Short Term Loan page
  • Loans are typically available for pick up after 2:00 p.m. the following business day. They cannot be used for books, room/board, or tuition.
     
  • Please visit the Dean of Students Office to fill out an application.  Reference the Short Term Loan page listed on this site for additional information. 

Where can I learn about Tuition Refunds?

  • Contact the Dean of Students Office for questions regarding tuition refunds for medical (family or personal) reasons, a death in the family, or military reasons.

  • All other questions are directed to the Bursar's Office, 505-277-5363.

What should I do if I am absent from class?

  • The DOS Office can notify your professors if your absence is:
    • Longer than 5 days
    • For a valid reason (medical, some other family emergency, jury duty, etc.)
      • Verification is needed in these cases
  •  Our notification does not mean you have been excused from your class – only the professor can excuse your absence. In addition to informing our office, you will need to speak to your professor.

  • Please see the Absence Notification page for additional information. 

 

What if I am not doing well in class?

 

During the "last day to drop from a course with Dean's approval," how do I drop my class?

  • Visit the Advisement Center within your specific college for permission to drop a course(s). Most colleges require documentation as to why you are dropping.

  • Student withdrawing from all classes after the 12th week (for 16 week courses), should get approval from the Dean of Students Office.   

  • If withdrawing from all courses prior to the 12th week, students should utilize LoboWeb.

What happens if I drop/withdraw?

  • If you drop/withdraw within the first three weeks of the semester (for 16 week classes), you will not receive a grade for the course.
    • If you withdraw, "withdrew" and the date will be on your transcript.  
    • If you drop, the course will not appear on the transcript.
  • If you drop/withdraw after the third week of classes, you will receive a "W." This grade will not have an impact on your grade point average.

How do I get permission to "enter a closed class" or "take a course as audit?"

  • To enter a closed class, the course instructor must complete an override in LoboWeb.

  • To take a course as an "audit," the student should submit a yellow card to the Records Office in One-Stop, Mesa Vista North.

How do I register, add, drop, or withdraw from classes?

  • Students must use LoboWeb (accessed by NetID and password) to register, add, drop, or withdraw from classes.
    .
  • Visit the NetID Website to create a NetID and password.

  • All new or readmitted students will have an orientation hold on their account.

  • You can register for classes once you complete New Student Orientation. 

Can I get permission to register/add a class after the deadline?

  • To register/add a class after the deadline:
    • Collect the instructor and Dean of the College’s signatures on a pink card obtained from the Records & Registration Office (One-Stop), Mesa Vista North
    • Return the completed card to the Records & Registration Office for processing within three days of collecting the required signatures.
  • A $10.00 - $75.00 processing fee will be billed to your account. 

How do I get an "incomplete?"

  • First, discuss incompletes with your instructor(s).

  • If the instructor(s) agrees to assign an "incomplete," finish any work she/he requires.

  • The instructor will submit an "I" on the grade report, which must be resolved within one year of the published last day of the semester.

  • Students are responsible for making arrangements with the instructor for resolving an incomplete grade.

  • Incomplete grades not resolved within the required timeframe will be automatically converted to an IF (failing) grade. 

What if I cannot get into LoboWeb?

I have been or will be deployed by the military. What do I do about my classes and tuition?

Please see the Military Withdrawal Policy and contact the Dean of Students Office at 505-277-3361 or doso@unm.edu.

How do I get on the Dean's List/where do I get a copy of the Dean's List?

Contact the Dean of your College for information regarding the Dean's List.

Where can I get a letter verifying that I am a full-time student, or a letter verifying my GPA for a "good student discount"?

  • For a letter verifying full-time status, visit the Records Office (One-Stop), Mesa Vista North, 505-277-8900.

  • The Records Office can also supply a "good student discount" form that verifies your GPA and qualifies you for insurance discounts. 

What if I need to get an emergency message to a student?

  • Visit the Student Activities Center (Student Union Building, Room 1018), or call 505-277-7872 for help reaching a student in emergency situations.

Is there a campus lost and found?