Here you will find answers to some common questions presented to our office. If you have a question that is not listed here, please call our office at 505-277-3361 and we will be happy to assist you.
What steps should take if I have a complaint regarding a grade in a class or how a professor treats me?
- First and foremost, students should discuss any issue with their professor, followed by the Department Chair if unsatisfied with the professor’s decision. If the issue is still unresolved, additional appeals can be made to the Dean of the College, and as a last resort, the Provost.
- For specific guidelines regarding a complaint or issue, please refer to the "Academic Dispute Procedures" (Article 2 in the "Student Grievance Procedures") listed in the Student Handbook.
- Graduate students should follow the procedures outlined in the Graduate Student Grievance Procedures listed in the online Student Handbook.
- Visit the Dean of Student's Office for help with this process.
- You can apply for a loan in the Dean of Students Office if you meet the following requirements:
- 2.0 GPA
- No other short term loans
- Are not a UNM part or full-time employee with benefits
- Meet the enrollment qualifications as described in the Short Term Loan page
- Loans are typically available via direct deposit within 24 - 72 hours. They cannot be used to pay back the University.
- The Short-Term Loan Application is available online! Please visit our information page for more details or to access the application.
- Contact the LoboRESPECT Advocacy Center for questions regarding tuition refunds for medical (family or personal) reasons, a death in the family, or military reasons.
- All other questions are directed to the Bursar's Office, 505-277-5363.
- The LoboRESPECT Advocacy Center can notify your professors if your absence is:
- Longer than 5 days
- For a valid reason (medical, some other family emergency, jury duty, etc.)
- Verification is needed in these cases
- Our notification does not mean you have been excused from your class – only the professor can excuse your absence. In addition to informing our office, you will need to speak to your professor.
- Please see the Absence Notification page for additional information.
- Most importantly, discuss any difficulties with your instructor as early in the semester as possible. It is best to ask for help as soon as needed, instead of waiting until you are too far behind to catch up.
- Additionally, there are many resources within UNM to help you.
- Visit the Advisement Center within your specific college for permission to drop a course(s). Most colleges require documentation as to why you are dropping.
- Student withdrawing from all classes after the 12th week (for 16 week courses), should get approval from the Dean of Students Office.
- If withdrawing from all courses prior to the 12th week, students should utilize LoboWeb. Holds may prevent registration changes in LoboWeb. Please contact the department originating the hold (e.g. Bursar's Office, Admissions, etc.) for instructions.
- If you drop/withdraw within the first three weeks of the semester (for 16 week classes), you will not receive a grade for the course.
- If you withdraw, "withdrew" and the date will be on your transcript.
- If you drop, the course will not appear on the transcript.
- If you drop/withdraw after the third week of classes, you will receive a "W." This grade will not have an impact on your grade point average.
- You may see "Drop with Grade" in LoboWeb - this means that you will receive an official withdrawal grade of "W" for that course. You will not receive your current grade in the course upon drop/withdrawal.
- To enter a closed class, the course instructor must complete an override in LoboWeb.
- To take a course as an "audit," the student should submit a yellow card to the Records Office in One-Stop, Mesa Vista North.
- Students must use LoboWeb (accessed by NetID and password) to register, add, drop, or withdraw from classes.
- Visit the NetID Website to create a NetID and password.
- All new or readmitted students will have an orientation hold on their account.
- You can register for classes once you complete New Student Orientation.
- To register/add a class after the deadline:
- Complete an online Enrollment Authorization - During the Term form. Forms are automatically routed to the Advisement Dean upon submission (Advisement Dean is the Dean of the College/School your program belongs to).
- A $10.00 - $75.00 processing fee will be billed to your account. Please see the Registrar's Semester Deadline Dates for more information.
- First, discuss incompletes with your instructor(s).
- If the instructor(s) agrees to assign an "incomplete," finish any work she/he requires.
- The instructor will submit an "I" on the grade report, which must be resolved within one year of the published last day of the semester.
- Students are responsible for making arrangements with the instructor for resolving an incomplete grade.
- Incomplete grades not resolved within the required timeframe will be automatically converted to an IF (failing) grade.
- Follow the instructions listed on the my.unm.edu page.
- If you are still not able to access LoboWeb, visit studentinfo.unm.edu for guidance or call 505-277-5757.
Contact the Dean of your College for information regarding the Dean's List.
Where can I get a letter verifying that I am a full-time student, or a letter verifying my GPA for a "good student discount"?
- For a letter verifying full-time status, visit the Records Office (One-Stop), Mesa Vista North, 505-277-8900.
- The Records Office can also supply a "good student discount" form that verifies your GPA and qualifies you for insurance discounts.
- Visit the Student Activities Center (Student Union Building, Room 1018), or call 505-277-7872 for help reaching a student in emergency situations.